Last revised: May, 2018
Information We Collect
Protecting your privacy is very important to us. In the registration process to the Service we may request certain personal information from you, including your name, email address, mobile phone number, your contacts details (to synchronize your contact information with you friends on our Service) and your Approved Platform identifier (collectively "Personal Information"). When you visit the Service, we may also collect your IP address, device unique ID, your precise geolocation and other information transmitted by your device including among other things the type of browser and operating system your device uses, and the domain name of the website from which you linked to the Service, in order to enhance the functionality of our Service. You acknowledge and agree that any personal information that you make available via the Service including, but not limited to, your username, your name, email address, geo-location data and the content you post is available to the public. You are responsible for protecting and enforcing your rights in and to your Content. No compensation will be paid to you with respect to the use by Chatmaker of your Content, as provided herein.
Cookies and Other Technologies
A "cookie" is a small piece of information that a website assign to your device while you are viewing a web site. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests. You can find more information about cookies at www.allaboutcookies.org. You may remove our cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Service may not operate properly and your online experience may be limited. In some of our messages, we use a "click-through URL" linked to information and content. When you click on such links, they may pass through a third party web server before arriving at the destination page on our Application or on one of our partner's websites. Chatmaker or its trusted partners may track this click-through data to help us determine interest in particular topics, measure the effectiveness and performance of our customer communications and promotions.
How may we use the information held by us?
We use Personal Information (e.g. phone number or email address) to communicate with you and to keep you informed of our latest product announcements and software updates. We may use such information to answer your questions, troubleshoot problems and enforce our Terms.
We use Personal Information to improve and customize our Service to your needs and interests, and to identify and authenticate your access to certain features of the Service.
Please note that you may share your Personal Information (e.g. your precise location) with other users; you hereby acknowledge that such use of our Service is at your sole risk.
We may transfer or disclose Personal Information to our subsidiaries, affiliated companies, subcontractors or such other trusted third party service providers or partners, who are located in different jurisdictions across the world, for the purpose of: (a) storing or processing such information on our behalf or to assist us with our business operations and to provide and improve our Application's services; (b) performing research, technical diagnostics, analytics or statistical purposes.
Use of Anonymous Information
We may store on our servers or our cloud servers, use or share Anonymous Information (i.e. information which does not enable identification of an individual user, i.e. non-Personal Information, aggregated information or Personal Information in non-human readable form; e.g. anonymous or aggregated information concerning the way our user community interacts with the Service) in any of the above circumstances, as well as for the purpose of providing and improving our services, aggregate statistics, marketing purposes and conduct business and marketing analysis, and enhance your experience with the Service. If we combine Personal Information with Anonymous Information, the combined information will be treated as Personal Information for as long as it remains combined.
Third party collection of information
Our policy only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties on our system or other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. For example, when making a payment by credit card our third party processors such as the Apple Store and Google Play Store, they may collect your credit card information and other information necessary for processing/authorizing your credit card payments. These payment companies may also provide certain of your details to us - but this shall not include your credit card number.
For how long we retain the information we collect?
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
We value your privacy and control over your Personal Information, and therefore you may, at any time, change, update or remove your Personal Information, related to you by changing your settings, contact us at: help@Chatmaker.com or remove our app.
Please note that unless you instruct us otherwise we retain the information we collect for as long as needed to provide the Services and to comply with our legal obligations, resolve disputes and enforce our agreements
How do we safeguard your information?
We take great care in implementing and maintaining the security of the Services and your information. We employ industry standard procedures and policies to ensure the safety of our users' information, and prevent unauthorized use of any such information. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.
If you feel that your privacy was treated not in accordance with our policy, or if any person attempted to abuse our service or acted in an inappropriate manner, please contact us directly at help@Chatmaker.com and our privacy officer shall investigate promptly.
Affiliates and corporate transaction
Chatmaker forbids users under the age of 13 to create an account and use Chatmaker and/or any of its Services. In the event that Chatmaker becomes aware that a user under the age of 13 has shared any information, it will terminate the account in question. If you have any reason to believe that a child under the age of 13 has shared any information with Chatmaker, please contact us at help@Chatmaker.com. For minors older than 13, we strongly advise that they ask their parents for permission before posting information about themselves on Chatmaker. We also recommend that parents take time to explain to their children about what is safe or not on the internet and inside a social network.
The Google Advertising ID is an anonymous identifier, provided by Google Play services. If your device has an Advertising ID, we will collect and use it for advertising and user analytics purposes. By downloading or using our Service you explicitly agree that we may associate your Advertising ID with your applicable persistent device identifier. This will facilitate our ability to improve your personalized experience. Further, we may use other persistent identifiers for non-advertising purposes. If your device does not have Advertising ID, we will use other identifiers.
Retention of personal information
If you have registered with an account through our Services, the Company will retain your Personal Information during the period your account is active. In addition, the Company will retain your Personal Data for additional periods, to enable the Company to meet its legal obligations under applicable laws or regulations, Know-Your-Customer and Anti-Money Laundering regulations.
In addition, the Company may retain your Personal Information for longer periods, provided that retaining such information is necessary for the Company’s legitimate interests, such as fraud prevention and record keeping.
If for any reason you wish to delete your Personal Information, please send us an e-mail to: DPO@Chatmaker.com, and we will make reasonable efforts to address your request.
If you reside in the EU or in other locations that provide you with the below rights, you may contact us at any time by email (at: DPO@Chatmaker.com), and request:
To access or delete any Personal Information relating to you.
To change or update any Personal Information relating to you (for example, if you believe that your Personal Information is incorrect, you may ask to have it corrected or deleted). Note that you may also request that we will correct errors with regard to your Personal Information (except in cases where the information is required to be kept in its original format under any applicable laws and regulations).
That we will restrict or cease any further use of your Personal Information.
That we will provide the Personal Information you volunteered to us in a machine-readable format.
Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including any legal and ethical reporting or document retention obligations. We may also rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion, in accordance with our internal policies.
How we keep your information secured
We take great care in implementing and maintaining the security of the Services and your information. We have put in place appropriate physical and technological safeguards to help prevent unauthorized access, to maintain data security, and to use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.
We employ industry standard procedures and controls to ensure the safety of our users’ information, such as:
Secure network topology, which includes intrusion prevention and Firewall systems.
Authentication and Access Control.
External and Internal audit tests, etc.
Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse the Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.
How to contact us
If you have any general questions about the Services or the information that we collect about you and how we use it, please contact us via email at DPO@Chatmaker.com or by sending a letter to:
Attn: Data Protection Officer
Unit 3203-4, No. 69 Jervois Street, Sheung Wan, Hong Kong
You may contact our representative in the EU by the following contact details: DPO@Chatmaker.com
We will make an effort to reply within a reasonable timeframe. Please feel free to reach out to us at any time. If you are unsatisfied with our response, you can reach out to the applicable data protection supervisory authority.